Cancellation Policy
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor independent professional.
Right of Cancellation
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is:
– for goods: fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods; for multiple goods within a single order that are delivered separately, from receipt of the last goods; for partial deliveries/pieces, from receipt of the last partial delivery/piece;
– for services and digital content that is not delivered on a physical data carrier: fourteen days from conclusion of the contract.
To exercise your right of withdrawal, you must notify us:
Greece Moments, Elisabeth Jastram and Thomas Jastram GbR, Müllergasse 5a, D-04758 Liebschützberg, info@greece-moments.com
of your decision to withdraw from this contract by means of a clear statement (e.g., a letter or email). You may use the attached model withdrawal form, but this is not mandatory. To meet the deadline, it is sufficient to send the withdrawal notice in good time.
Consequences of Withdrawal
We will refund all payments we have received from you, including standard delivery costs, promptly and at the latest within fourteen days from the date on which we receive your withdrawal notice. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. For the refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this refund.
You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the deadline. You will bear the direct cost of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary to check their quality, properties, and functioning.
Special information on digital content
For contracts for digital content that is not delivered on a physical data carrier, the right of cancellation expires if we have begun to execute the contract after you have expressly agreed that we may begin execution before the expiry of the cancellation period and have confirmed your knowledge that by giving your consent, you will lose your right of cancellation upon commencement of execution.
Exceptions to the Right of Withdrawal
The right of withdrawal does not apply, among other things, to contracts for:
– Goods that are not prefabricated and whose production is based on an individual selection or specification by the consumer, or which are clearly tailored to the consumer’s personal needs;
– Goods that are subject to rapid perishability or whose expiration date would be quickly exceeded;
– Sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
– Goods that, due to their nature, have been inseparably mixed with other goods after delivery;
– Sound/video recordings or computer software in a sealed package if the seal has been removed after delivery;
– Newspapers, magazines, or illustrated magazines, with the exception of subscription contracts;
– Services that have been fully rendered, if performance has begun after you have expressly consented and confirmed your knowledge of the loss of the right of withdrawal.
Model Cancellation Form
(If you wish to cancel the contract, please fill out this form and return it.)
– To: Greece Moments, Elisabeth Jastram and Thomas Jastram GbR, Müllergasse 5a, D-04758 Liebschützberg, info@greece-moments.com
– I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only if notification is on paper)
– Date
(*) Delete as appropriate.